frequently asked questions

Customer Support Guide

 

For frequently asked questions about shopping for Viridian products, please also consult our handy guide, which you can find in the Media Downloads bar.

 
Taking supplements 

How much of the food supplement should I take? 

Each food supplement has the directions printed on the label below the ingredients. 
 
Can I take food supplements alongside medication? 
We recommend that you discuss the potential supplemental regimen with your GP.   
 
Can the food supplements be used in pregnancy and lactation? 
No, not the whole range, however we have pregnancy specific food supplements.  We recommend that you contact our team of qualified nutritionists on the Product Query Line; (details below). 
 
Can I take more than one food supplement together? 
This can be a tricky one to answer, therefore we recommend that you contact our team of qualified nutritionists on the Product Query Line; (details below). 
 
I have trouble swallowing capsules, can I open them? 
Some of the food supplement capsules can be opened, but others cannot, therefore we recommend that you contact us on the Product Query Line; (details below). 
 
How do I store the food supplements? 
Capsules should be stored in the jar in a cool (8—15C), dark location away from any sources of humidity, such as the kettle, hob, fridge or bathroom. 
The nutritional oils and liquids should be refrigerated upon opening and used within 6 weeks. 
Always check the label for instructions. 
 
Which food supplements are for children? 
The children’s range is named ViridiKid and is suitable for children up to the age of 14 years. 

Are your food supplements Kosher? 
A large proportion of the range is Kosher certified by the KLBD, the largest Kosher certification agency. A Kosher certification agency is an organisation that grants a seal of approval to ingredients, packaged foods, beverages, and certain materials, as well as food-service providers and facilities in which kosher food is prepared or served.

This certification verifies that the ingredients, production process, and/or food-service process complies with the standards of Jewish dietary law.  You can check by looking on our website or you can contact us on the Product Query Line; (details below). 

Are your food supplements organic?
Approximately 40% of Viridian Nutrition food supplements are Soil Association certified organic.  All the organic food supplements will have ‘organic’ in the product title and feature the Soil Association and EU Organic logos.

How do I know if the food supplement contains allergens such as gluten, dairy or nuts? 
By law the allergens gluten, nuts, soy, dairy, fish and shellfish must be highlighted in bold typeface on the ingredients list if they are in the food supplement.  If the allergens are not listed, the food supplement is free from all allergens. 
 
Can I give the food supplements to my pet? 
At the moment, the food supplement directions are for human consumption.  However, pet health is an area we are researching. 

Ensuring quality standards 

 
What quality standards are your nutrients?  
All the nutrients that are used in our food supplements are US Pharmacopeia (USP), this is the gold standard in food supplement nutrients.  USP accreditation guarantees the standard and qualification of the registered nutrients. 
The organic food supplements are certified organic by the Soil Association, who are the gold standard authority in organic certification. 

What additives are used in the food supplements? 
None!  Viridian Nutrition food supplements are 100% active ingredients and do not contain any non-nutritive substances, for example; fillers, flow agents, bulking agents, besides artificial colours and flavours. 
 
Are your food supplements tested for purity? 
Yes!  The raw materials are tested for contaminants, heavy metals and microbiology. 
 
How do you decide what nutrients to include in a food supplement? 
We research human clinical trials to see which nutrients and at what amounts have been shown to produce beneficial effects.   
 
What is slow manufacture? 
Slow manufacture is the style of food supplement manufacture that allows the removal of all non-nutritive compounds such as magnesium stearate.  It is semi-automatic and led by operators that ensures the nutrients are deposited correctly into the capsules.  Once the active ingredients are deposited in the capsule any remaining space is filled with a wholefood base of either or combination of alfalfa, spirulina and bilberry.  This produces a 100% active food supplement. 
 
How are the nutritional oils made? 
First cold press taken from organic seeds and bottled with nitrogen for stability. 
 
Our guarantee to you 

What is your refund policy? 
We are 100% positive you will love our food supplements; however, we offer a full money back guarantee.  Please return the food supplement to the place of purchase for the refund. 
 
Our approach to packaging 

Why do you have an over-seal on your glass bottles? 
The seals also known as security jackets are primary designed to prevent the bottles from being tampered so that we can protect the contents inside the bottle and more importantly you, the customer. 

They are made of polylactic acid?(PLA), a compostable plant-based material. This material can be placed in garden compost. 
 
Our commitment to recycling
 
Is your packaging recyclable? 
Yes!  The packaging is totally recyclable, both the glass jar and lid can be placed with roadside recycling or returned to the place of purchase for 25p off your next purchase. The security jacket is polylactic acid and can be placed in garden compost.   
 
If you have a query about any of our products, you can contact our team of qualified nutritionists during office hours 9am to 5.30pm, Monday to Friday, by calling our Product Query Line on 01327 368333 or email technical@viridian-nutrition.com. 

Back To Top Store Locator   privacy

The Leading Brand of ethical vitamins